Return and Refund Policy

At The DogCat Spot , we want to ensure your satisfaction when shopping at our online store. If for any reason you are not satisfied with your purchase, we offer a simple return and refund process.

1. Return Conditions

We accept returns within 7 days of receiving your order, provided the following requirements are met:

  • The product must be in perfect condition , with no signs of use, damage or wear.
  • The item must be returned in its original packaging , with all tags and accessories.
  • Personalized or hygiene products (e.g. beds, bowls, care products) cannot be returned for sanitary reasons , unless they have manufacturing defects.

If your product is defective or has arrived damaged, please contact us immediately so we can resolve the issue.

2. How to Request a Return

To initiate a return request, please follow the steps below:

  1. Please email support@dogcatspot.com with the subject "Return Request – [Order Number]" .
  2. Please provide purchase details, reason for return and, if applicable, send photos of the product.
  3. Our team will review your request and respond within 24 hours with shipping instructions.

Return shipping costs are the customer's responsibility , except in cases of defective or incorrectly shipped products.

3. Refund Policy

Upon receipt and inspection of the returned product, the refund will be processed in accordance with the original form of payment:

  • Credit Card: The amount will be refunded to your card statement within 5 to 10 business days , depending on your card provider.

  • If you made a purchase through PayPal using a credit card, the refund process will be carried out as follows:

    1. Refund Processing : We will authorize the refund through PayPal, which may take 1-3 business days.

    2. Refund reflection on your credit card : After the refund is authorized, PayPal will take up to 5 to 10 business days to credit the amount back to your credit card. In some cases, the refund may be reflected on your next invoice or on a specific statement.

If the returned product does not meet the conditions of our policy, it will be returned to the customer, without the right to a refund.

4. Exchanges

If you wish to exchange an item for another size or model, please follow the same return process and, when requesting, indicate which product you would like to receive. Exchanges are subject to stock availability.

5. Defective or Wrong Products

If you have received a defective product or one that is different from what you ordered, please contact us within 48 hours of receipt. After review, we will offer a free replacement or a full refund.

6. Contact

If you have any questions about our return and refund policy, please contact our support team:

📧 Email: support@dogcatspot.com

We are here to ensure the best experience for you and your pet!

The DogCat Spot – Because your pet deserves the best!