Shipping Policy

The DogCat Spot Shipping Policy

Thank you for choosing The DogCat Spot! We are committed to providing our customers with the best possible shopping experience. For your convenience, we offer free shipping to all countries , with no additional fees. Below you will find all the important information about our shipping times and methods.

Order Processing

  • Orders are processed and shipped Monday through Sunday.

  • Processing time can take between 1-2 business days after payment confirmation.

  • You will receive a confirmation email once your order has been shipped, along with a tracking number to track your delivery.

Shipping Deadlines

  • International Shipping : Delivery time may vary between 7 to 15 business days , depending on the destination.

Note : Delivery time may be affected by external factors such as weather conditions, holidays or postal service delays.

Shipping Costs

  • Free Shipping : All orders, regardless of destination, are shipped free of charge . We do not charge additional shipping fees at any point in the checkout process.

Shipping Methods

  • We use reliable postal services and partner carriers to ensure the safe delivery of your products.

Order Tracking

  • Once your order is shipped, you will receive a tracking number via email, so you can track the progress of your delivery through the carrier's website or store.

  • If you do not receive your tracking number, please contact us so we can assist you.

Problems with Shipping

  • If your order does not arrive within the expected timeframe or there is a problem with the delivery, please contact our customer service team so we can resolve the situation as quickly as possible.

  • In case of incorrect address or missing information, resending the order may incur additional costs.

Lost or Damaged Orders

  • If your order is lost or damaged in transit, please contact us within 7 business days of receipt so we can investigate and, if necessary, provide a solution.

Delivery Address

  • Please ensure you provide a complete and correct shipping address when making your purchase. We are not responsible for failed deliveries due to incorrect or incomplete information.

Changes to the Order

  • If you need to change the delivery address or any other details of your order, please contact us as soon as possible, prior to shipping.

Shipping to PO Boxes

  • Unfortunately, we do not accept shipments to PO Boxes. Please provide a valid residential or business address to ensure delivery of your order.