Return and Refund Policy
At The DogCat Spot, we want to ensure your satisfaction when shopping at our online store. If for any reason you're not happy with your purchase, we offer a simple return and refund process.
1. Return Conditions
We accept returns within 7 days of receiving the order, provided the following requirements are met:
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The product must be in perfect condition, with no signs of use, damage, or wear.
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The item must be returned in its original packaging, with all tags and accessories.
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Personalized or hygiene products (e.g., beds, bowls, grooming products) cannot be returned for sanitary reasons unless they have manufacturing defects.
If your product is defective or arrived damaged, please contact us immediately so we can resolve the issue.
2. How to Request a Return
To initiate a return request, follow these steps:
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Send an email to support@dogcatspot.com with the subject "Return Request – [Order Number]".
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Provide the details of the purchase, reason for the return, and, if applicable, include photos of the product.
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Our team will review your request and respond within 24 hours with return instructions.
Return shipping costs are the responsibility of the customer, except in cases of defective or incorrectly shipped products.
3. Refund Policy
After receiving and inspecting the returned product, the refund will be processed according to the original payment method:
If you made a purchase via PayPal using a credit card, the refund process will be as follows:
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Refund Processing: We will authorize the refund on PayPal, which may take 1 to 3 business days.
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Refund Reflection on Credit Card: After authorization, PayPal will take up to 5 to 10 business days to credit the amount back to your credit card. In some cases, the refund may appear on your next statement or a specific statement.
If the returned product does not meet our policy conditions, it will be sent back to the customer without a refund.
4. Exchanges
If you wish to exchange an item for a different size or model, follow the same return process and indicate which product you would like to receive. Exchanges are subject to stock availability.
5. Defective or Incorrect Products
If you received a defective product or one different from what was ordered, please contact us within 48 hours of receiving the item. After review, we will offer a replacement at no additional cost or a full refund.
6. Contact
If you have any questions regarding our return and refund policy, please contact our support team:
📧 Email: support@dogcatspot.com
We are here to ensure the best experience for you and your pet!
The DogCat Spot – Because your pet deserves the best!
